AXA holds a large number of business partners worldwide, supplying both the insurance policies and the claims management. The mission: enable full automation of the coverage calculation, and provide automatic and vocalized responses in interaction with personal assistants of B2B2C insured end-customers.

BNP Paribas suffered a number of penalties due to a too long delay in answering its customers' complaints. But shortening this delay using conventional Lean / 6-sigma methodology revealed to be very tricky, so we simply disrupted the process altogether.